Privacy Policy

1. Information We Collect

olx77 collects various types of information to provide, maintain, and improve our services, ensure security, and comply with legal obligations.

1.1 Personal Information You Provide

When you register for an olx77 account, we collect personal information that you voluntarily provide, including:

• Identity Information: Full name, date of birth, nationality, Indonesian identity card (KTP) number, passport number, or other government-issued identification.
• Contact Information: Email address, phone number, residential address, postal code, and city of residence within Indonesia.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), payment transaction history.
• Account Credentials: Username, password (stored in encrypted form), security questions and answers, two-factor authentication settings.
• Verification Documents: Copies of identification documents, proof of address (utility bills, bank statements), selfie photographs for identity verification purposes.

1.2 Information Collected Automatically

When you access and use the olx77 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, mobile device identifiers, screen resolution, language settings.
• Connection Information: IP address, internet service provider, geographic location (city and region level), time zone settings.
• Usage Data: Pages visited, features used, time spent on pages, navigation paths, click patterns, games played, bet history, deposit and withdrawal transactions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, remember preferences, and analyze platform performance. See Section 7 for detailed cookie information.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment method verification from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers.
• Identity Verification Services: Identity authentication and fraud prevention data from third-party verification providers.
• Marketing Partners: Referral information if you were referred to olx77 by an affiliate or marketing partner.

2. How We Use Your Information

olx77 uses collected information for the following purposes:

2.1 Service Provision and Account Management

• Creating, maintaining, and managing your user account.
• Processing deposits, withdrawals, and other financial transactions securely.
• Providing access to sports betting, casino games, live dealer games, and togel lottery services.
• Delivering customer support and responding to inquiries via live chat, email, or WhatsApp.
• Sending account-related notifications including transaction confirmations, security alerts, and service updates.

2.2 Security and Fraud Prevention

• Verifying user identity through Know Your Customer (KYC) procedures to prevent underage gambling, identity theft, and account fraud.
• Detecting and preventing suspicious activity, money laundering, bonus abuse, collusion, and other prohibited activities.
• Monitoring betting patterns and transactions to identify potential security risks or terms violations.
• Protecting our platform infrastructure from cyberattacks, unauthorized access, and technical vulnerabilities.

2.3 Legal Compliance and Regulatory Obligations

• Complying with international gaming regulations and licensing requirements.
• Responding to legal requests from law enforcement, regulatory authorities, or courts when required by applicable law.
• Maintaining records as required by anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Enforcing our Terms & Conditions and other legal agreements.

2.4 Service Improvement and Personalization

• Analyzing user behavior and preferences to improve platform functionality, game offerings, and user experience.
• Personalizing content, game recommendations, and promotional offers based on your gaming history and preferences.
• Conducting market research and gathering feedback to enhance our services.
• Developing new features, games, and services that align with user interests.

2.5 Marketing and Communications

• Sending promotional emails, SMS messages, or push notifications about bonuses, tournaments, special offers, and new game launches.
• Providing personalized marketing content based on your gaming preferences and activity (you may opt out at any time).
• Conducting surveys and soliciting feedback to improve our services and understand user satisfaction.

3. How We Share Your Information

olx77 does not sell your personal information to third parties. We may share your data in the following limited circumstances:

3.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist in operating our platform:

• Payment Processors: Indonesian banks and e-wallet providers process your deposits and withdrawals. They receive only the information necessary to complete transactions.
• Game Providers: Casino software providers and sports betting data suppliers receive limited user information to deliver game content and settle bets.
• Customer Support Tools: Live chat and customer service platforms process your support inquiries and communications.
• Analytics Services: Third-party analytics tools help us understand platform usage and improve user experience.
• Security and Fraud Prevention Services: Identity verification and fraud detection providers assist in KYC compliance and platform security.

All third-party service providers are contractually obligated to maintain confidentiality and use your information only for the purposes we specify.

3.2 Legal and Regulatory Requirements

We may disclose your information when required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations, court orders, subpoenas, or lawful requests from government authorities.
• Respond to inquiries from Indonesian regulatory bodies or international gaming regulators.
• Protect and defend the rights, property, or safety of olx77, our users, or the public.
• Investigate potential violations of our Terms & Conditions or suspected illegal activities.
• Prevent fraud, money laundering, or other criminal activities.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

4. Data Security Measures

olx77 implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by major Indonesian banks.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Password Protection: User passwords are hashed and salted using strong cryptographic algorithms, ensuring they cannot be retrieved in plain text even by our staff.
• Access Controls: Only authorized olx77 personnel with legitimate business need can access user data, subject to strict confidentiality obligations.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses.
• Two-Factor Authentication: Optional 2FA adds an extra layer of security to your account login process.

While we employ robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk. We encourage you to use strong, unique passwords and enable two-factor authentication.

5. Data Retention

olx77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Accounts: While your account remains active, we retain all associated personal information to provide ongoing services.
• Closed Accounts: After account closure, we retain personal data for a minimum of 5 years to comply with legal obligations, resolve disputes, enforce agreements, and maintain security records.
• Transaction Records: Financial transaction data, bet history, and KYC documentation are retained for 7 years as required by anti-money laundering regulations.
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to honor your preference and prevent future marketing contacts.

After the retention period expires, we securely delete or anonymize your personal information so it can no longer be associated with you.

6. Your Privacy Rights

As an olx77 user, you have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you. You may also request a copy of your data in a structured, commonly used, and machine-readable format for portability to another service provider.

6.2 Correction and Update

You have the right to correct inaccurate or incomplete personal information. You can update your contact details, residential address, and payment methods directly through your account settings. For changes to identity information (name, date of birth, KTP number), contact customer support with appropriate documentation.

6.3 Deletion and Erasure

You may request deletion of your personal information, subject to legal and contractual obligations. We may be required to retain certain data for regulatory compliance (KYC records, transaction history) even after account closure. Deletion requests do not apply to information we must retain to resolve disputes, enforce agreements, or comply with legal requirements.

6.4 Objection and Restriction

You have the right to object to certain types of data processing, particularly direct marketing. You can opt out of promotional emails at any time by clicking the unsubscribe link in marketing messages or adjusting preferences in your account settings. You may also request restriction of processing under certain circumstances, such as while we verify the accuracy of contested data.

6.5 Withdrawal of Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. However, withdrawal does not affect the lawfulness of processing conducted before withdrawal, and some services may become unavailable if essential consent is withdrawn.

6.6 Exercising Your Rights

To exercise any of these rights, contact our Data Privacy Team at [email protected] with your request. We will respond within 30 days. You may be required to verify your identity before we process your request to prevent unauthorized disclosure of personal information.

7. Cookies and Tracking Technologies

olx77 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content.

7.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality, user authentication, session management, and security features. Cannot be disabled.	Session / 1 year
Performance Cookies	Collect anonymous usage statistics to understand how visitors interact with our platform and identify technical issues.	1-2 years
Functional Cookies	Remember user preferences such as language settings, region selection, and display options to enhance user experience.	1 year
Marketing Cookies	Track user activity across sessions to deliver personalized promotional content and measure marketing campaign effectiveness.	1-2 years

7.2 Managing Cookie Preferences

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may impair platform functionality and prevent you from accessing certain features. Disabling performance or marketing cookies will not affect core services but may reduce personalization.

8. Third-Party Links and Services

The olx77 platform may contain links to third-party websites, game providers, or payment processors. This Privacy Policy applies only to information collected by olx77. We are not responsible for the privacy practices of third-party sites. We recommend reviewing the privacy policies of any external sites you visit.

9. Children's Privacy

olx77 services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal information from minors. If you are under 21, you must not register for or use our platform. If we discover that we have inadvertently collected information from a person under 21, we will delete that information immediately and close the associated account.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where olx77 or our service providers operate. These countries may have different data protection laws than Indonesia. When we transfer your data internationally, we ensure appropriate safeguards are in place through contractual commitments, standard contractual clauses, or other legally approved mechanisms to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

olx77 may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by:

• Posting the updated policy on our platform with a new "Last Updated" date.
• Sending email notification to the address associated with your account.
• Displaying a prominent notice on our homepage or in your account dashboard.

Your continued use of olx77 services after notification constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Privacy Team:

• Email: [email protected] (display only, not clickable)
• Subject Line: "Privacy Policy Inquiry - [Your Account Username]"
• Customer Support: Available 24/7 via live chat on our platform

We are committed to resolving privacy concerns promptly and transparently. You can expect a response within 5 business days for standard inquiries and within 30 days for formal data rights requests.